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Privacy Policy
Effective Date: March 17, 2025
CareMate Wellness Solutions (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, clients, and caregivers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit www.carematewellnesssolutions.com (the “Website”) or use our services.
1. Information We Collect
We may collect the following types of information when you interact with our Website or services:
A. Personal Information You Provide to Us
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Contact Information: Name, phone number, email address, and mailing address.
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Health-Related Information: If voluntarily submitted for service inquiries or assessments.
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Employment Information: If applying for a job, we may collect your resume, work history, certifications, and references.
B. Information Collected Automatically
When you visit our Website, we may collect certain information automatically through cookies and analytics tools, including:
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IP Address
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Browser Type & Operating System
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Pages Visited & Time Spent on Site
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Referral Source (how you found our Website)
C. Information from Third Parties
We may receive information from referral partners, healthcare providers, or service affiliates when you seek our services or participate in our programs.
2. How We Use Your Information
We use your information to:
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Provide and improve our home care services.
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Respond to inquiries and process service requests.
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Conduct caregiver hiring, background checks, and training.
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Send updates, newsletters, or marketing communications (only if opted-in).
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Ensure Website security and monitor analytics for improvements.
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Comply with legal and regulatory obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:
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With Healthcare Partners: To coordinate care and referrals.
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With Payment & Insurance Providers: To verify eligibility and process Medicaid or VA benefits.
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With Service Providers: Website hosting, email communications, and analytics (e.g., Google Analytics).
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For Legal Compliance: If required by law, such as responding to subpoenas or protecting our rights.
All third-party partners are required to protect your information in accordance with applicable laws.
4. Your Choices & Rights
We may collect the following types of information when you interact with our Website or services:
A. Opt-Out of Marketing Communications
You can opt out of receiving promotional emails by clicking the “unsubscribe” link or contacting us at clientcare@carematewellnesssolutions.com.
B. Request Access, Changes, or Deletion
You have the right to:
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Request a copy of the personal information we have about you.
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Ask us to correct or update inaccurate information.
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Request deletion of your data (subject to legal retention requirements).
To exercise your rights, please email us at clientcare@carematewellnesssolutions.com or call (682) 305-0665.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. These help us understand visitor behavior and enhance Website functionality.
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Necessary Cookies: Enable basic Website functions.
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Analytics Cookies: Track user behavior for performance insights.
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Marketing Cookies: Used for advertising and retargeting (only with consent).
You can manage your cookie settings through your browser preferences.
6. How We Protect Your Information
We implement industry-standard security measures to protect your personal data, including:
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Secure servers and encrypted data storage.
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Restricted access to sensitive information.
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Regular monitoring for cybersecurity threats.
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Third-Party Links
Our Website may contain links to third-party websites, such as healthcare organizations or referral partners. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.
8. Children’s Privacy
Our services are intended for adults and caregivers. We do not knowingly collect or process information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at clientcare@carematewellnesssolutions.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. If there are significant updates, we may notify you via email or Website notice.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
CareMate Wellness Solutions, LLC Email: clientcare@carematewellnesssolutions.com
Phone: (682) 305-0665
Address: 1701 E Lamar Boulevard, Suite 210, Arlington, TX 76006
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